Privacy Policy

1. Overview

Field Follow-Up ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, book a call, or work with us.

2. Information We Collect

• Contact information: Name, email, phone number, company name, website, and business details you submit through forms or calls
• Project information: Information needed to assess, configure, or support follow-up workflows for your business
• Customer and lead data: Information you authorize us to access or process while implementing your follow-up system
• Usage data: Website analytics, device information, browser type, pages viewed, and similar technical information
• Communications: Emails, call notes, support requests, feedback, and related correspondence

3. How We Use Information

We use information to:

• Respond to inquiries and schedule audit calls
• Evaluate whether Field Follow-Up is a fit for your business
• Provide implementation, support, reporting, and optimization services
• Configure workflows, forms, automations, and integrations you request
• Improve our website, messaging, and services
• Send administrative, transactional, or service-related communications
• Comply with legal, security, and operational obligations

4. How We Share Information

We do not sell personal information. We may share information with service providers that help us operate the website, process forms, host data, communicate with you, provide analytics, configure automations, or deliver requested services. We may also disclose information when required by law or to protect our rights, users, customers, or systems.

5. Third-Party Tools

Field Follow-Up may use third-party tools for CRM, SMS, email, analytics, forms, automation, reporting, hosting, payments, or scheduling. Those providers process information according to their own terms and privacy policies.

6. SMS and Email Communications

If you provide contact information, we may contact you about your inquiry, audit request, project, or related services. You can opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain information as long as needed to provide services, manage records, comply with legal obligations, resolve disputes, and operate the business. Retention periods may vary based on the type of data and the nature of the engagement.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information. To make a request, contact us using the email below.

10. Cookies and Analytics

Our website may use cookies, analytics scripts, and similar technologies to understand site performance and visitor behavior. You can adjust cookie settings through your browser.

11. Children's Privacy

Our website and services are not intended for individuals under 18, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact

For privacy questions or requests, contact us at support@fieldfollowup.com.