Last Updated: June 13, 2026
By accessing this website or working with Field Follow-Up ("Company," "we," "us," or "our"), you agree to these Terms of Service. If you do not agree, please do not use this website or our services.
Field Follow-Up provides done-for-you follow-up automation and related implementation services for field-service businesses. Services may include lead capture, missed-call text-back, quote follow-up, customer reactivation, review request workflows, reporting, and related support.
The specific scope, pricing, timeline, tools, deliverables, and support terms for any engagement will be described in a written proposal, order form, statement of work, or similar agreement.
We help improve follow-up systems and customer communication, but we do not guarantee specific revenue, lead volume, close rates, rankings, reviews, or business outcomes. Results depend on your market, offer, responsiveness, sales process, customer base, and other factors outside our control.
You agree to:
You are responsible for ensuring that your use of SMS, email, and automated communication complies with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state privacy laws, and carrier requirements. You must only contact people when you have the required consent or other lawful basis to do so.
We may help configure tools and workflows, but legal compliance remains your responsibility. You should consult qualified counsel for legal advice specific to your business.
Fees, payment schedules, setup costs, recurring support fees, and cancellation terms are governed by the written agreement for your engagement. Unless otherwise stated in writing, invoices are due upon receipt and setup fees are non-refundable once implementation work has started.
Our services may use third-party CRM, SMS, email, analytics, automation, reporting, or hosting tools. Your use of those tools may be subject to their own terms, fees, limits, and policies. We are not responsible for outages, policy changes, account restrictions, or failures caused by third-party providers.
Field Follow-Up retains ownership of its templates, frameworks, processes, documentation, know-how, and pre-existing materials. Unless otherwise stated in writing, you receive a limited license to use deliverables created for your business as part of your paid engagement.
Each party may receive non-public business, customer, account, or technical information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for the purpose of providing or receiving services.
To the maximum extent permitted by law, Field Follow-Up will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the website or services. Our total liability for any claim will not exceed the amount paid to us for the services giving rise to the claim during the three months before the claim arose.
You agree to defend and hold harmless Field Follow-Up from claims, damages, liabilities, costs, and expenses arising from your customer communications, your violation of law, your misuse of the services, your breach of these terms, or data and content you provide to us.
We may update these terms periodically. The updated version will be posted on this page with a revised date. Continued use of the website or services after changes are posted means you accept the updated terms.
For questions about these terms, contact us at support@fieldfollowup.com.
